Field E-business Training Specialist

[Field E-business Training Specialist](#)

[Master Group, The](# "Established in 1952, The Master Group is a wholesale distributor of air conditioning and geothermal systems across Canada.")

Boucherville QC

full-time

Position Overview: The Master Group seeks a highly motivated and experienced Business-to-Business (B2B) Field E-commerce Training and Onboarding Specialist to join our dynamic team. The ideal candidate will play a crucial role in enhancing the capabilities of our Sales Representatives, Branch Teams, and Customers in navigating and effectively utilizing our B2B e-commerce platform. This role involves developing and delivering comprehensive training and onboarding programs, both onsite and remotely, that empower our teams and clients to maximize the potential of our e-commerce solutions. This position will also support online training.

What you will accomplish with us:

Key Responsibilities:

• Training Development: Collaborate with cross-functional teams to design, develop, and maintain comprehensive training programs tailored to the needs of Sales Representatives, Branch Teams, and Customers. Ensure training content aligns with the latest e-commerce tools, technologies, and best practices.

What You Bring to Our Team:

Qualifications:

• Bachelor’s degree in business, Marketing, Education, or a related field. Relevant certifications in training and e-commerce platforms are a plus.
• Proven experience (2+ years) in designing and delivering B2B training programs, preferably within the e-commerce or technology industry.
• Strong understanding of B2B e-commerce platforms, online transaction processes, and customer engagement strategies.
• Excellent presentation, communication, and interpersonal skills.
• Ability to adapt training methodologies to suit diverse learning styles and audience backgrounds.
• Detail-oriented with exceptional organizational and multitasking abilities.
• Proficiency in using e-learning tools, virtual training platforms, and multimedia software.
• Analytical mindset to evaluate training program effectiveness and make data-driven improvements.
• Knowledge of the HVAC or Construction industries is an strong asset
• Willingness to travel regionally and or nationally to different branches and customer sites as required.
• Bilingual an asset

If you are a passionate training professional with a knack for e-commerce technologies and a desire to empower teams and customers, we invite you to join us in revolutionizing how B2B e-commerce is understood and utilized. Apply now to be part of Master’s innovative journey!

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years

We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us

At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

+ Read more

[Apply Now](#)

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